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Quality of Service

Whilst we work to stringent quality processes, we really need your feedback to identify opportunities to improve and develop the service.

Whether it’s a complaint, comment, suggestion or compliment; our Managing Director wants to hear it.  And we guarantee to respond to your feedback within 3 working days of receipt.

Our customers (including both clients and candidates) are in the best position to provide us with honest feedback on our service.  If we’ve made a mistake, we want to rectify it and put in place actions to prevent it happening again.  If we’ve done something great, we want to recognise and reward the people involved.  What’s more, some of our best innovations have been prompted suggestions from clients and candidates.

All feedback is valued, so please don’t hesitate to contact James Moorhouse on 020 7430 2408 or e-mail him at james@jmlegal.co.uk.