* Complies with all internal policies, procedures and processes and keeps technical skills up to date (i.e. identifies where refresher/new training is required in response to any changes in the role);

* Typing and amending correspondence and documents, which are often lengthy, and undertaking amendments as necessary;

* Accurate proofreading of documents, paying particular attention to headers/footers;

* Making diary appointments, arranging meetings (including booking rooms, confirming dates and locations, distributing agendas and preparing material where required) and diary management;

* Organising travel arrangements where necessary;

* Preparing material (often using PowerPoint) for presentations;

* Quick and accurate preparation of bills ensuring they are sent out as quickly as possible, following up with Accounts or other departments as required;

* Assisting with timesheet posting if required;

* Use and update InterAction;

* Prepare New Matter memos, ensuring accuracy and correct spelling of companies/individuals/checking with fee earners where necessary;

* Photocopying.

Personal Management

* Managing fee earner work, allocating and prioritising tasks on a daily basis;

* Filing of paper documents, electronic filing and keeping administrative files up to date;

* Follows firm's archiving process as set by Records Management;

* Closing files promptly, transferring files over when a fee earner leaves, etc;

* Collecting and delivering faxes, arranging by-hands with reception. Arranging courier deliveries;

* Ensures distribution lists are kept up to date, amending as necessary after new conflicts checks.

Client Focus

* Assisting with client queries in a professional and timely manner;

* Assist internal clients (all groups within the business) with queries and respond in a timely manner;

* Assisting with business development initiatives, i.e. organising client lunches, etc.

Communication

* Liaising with clients and telephone callers when fee-earners are out of the office. Taking down accurate messages and dealing with queries or assisting callers wherever possible;

* Assist and take ownership for internal/external queries in a polite and professional manner using the most appropriate medium, seek out information and resolve queries;

* Maintains confidentiality and discretion at all times, flagging any concerns or issues at the appropriate level.

Teamwork

* Assisting with general office duties and providing back up support for other secretaries and/or fee-earners as required to ensure the smooth running of the business.

Results Driven

* Managing fee-earners' e-mails as required and dealing with e-mail queries when appropriate;

* Assists/supports fee earners with internal processes, i.e. organises work to Evening group, picks up IS issues and resolves accordingly;

* Checks new matter memos for accuracy, checks for clearance and keeps fee earners abreast with any issues or reminders. Co-ordinates a file where this may be cross-group.