Legal PA to the Head of Cyber Security & Investigations (Dispute Resolution) - leading award winning and forward thinking law firm.

The role will work as the right hand to the Head of Cyber and support the wider team. They will be responsible for all administration on the cases including project management oversight as needed.

They will be a senior member of the team, providing additional support on the risk and finance side of the cases, acting as interface with accounts, being aware of costs estimates and monitoring expenditure against case phases.

They will provide the best possible support to partners and fee earners. This role will suit an experienced pro-active and organised legal administrative professional who has experience of operations, and financial management provide consistently high levels of service in a client-facing environment.

Duties and Responsibilities

Operations and Project Management

• Supporting the onboarding of clients onto the Incident Response service both for retained clients and those in an emergency.
• Becoming the 'go to' role for all operational queries and being able to take a client from a new lead through to a successful delivery.
• Supporting the administration of the overall team, providing support with key meeting and event booking, client onboarding, internal processes etc.
• Primary point of contact for the case, dealing with phone calls, email, correspondence and requests for calls/meetings.
• Ensuring the fee-earners working on the case are fully prepared for all client meetings by collating required information (and information from others), preparing background information and notes as needed, attending meetings and taking minutes when required and supporting the follow-through of action points etc.
• Providing PA assistance to the fee earners.
• Developing a knowledge base of processes and supporting material to ensure that Cyber services are delivered in a consistent and high-quality manner. Continuous improvement of processes.To work with the fee earners to proactively manage the matters and where necessary to provide project management support.
• To work with the Practice Transformation Team to apply case management best practice (including the use of technology and matter management support tasks).
• Contributing to case management best practice as it evolves and promoting the use of technology on matters.

Business Development

• To work with the Head of Cyber and BD team to plan and deliver the Client Care programme, including meetings, mailings and events and to co-ordinate and share client related news searches.
• Taking responsibility for key components of lead generation including contact list building, ensuring contacts receive the appropriate marketing emails and managing sequences and templates.
• Managing the intermediary or referrer onboarding process.
• Working with the team to deliver targeted business development contact, meetings, and events.
• Supporting the bid process by developing bids responses and proposals as part of the wider team.
• Acting as a Client Success Manager to ensure that clients are receiving the maximum value from our retained services. This will include being responsible for soliciting regular client feedback, developing new ways for clients to consume the services, and working alongside delivery teams.

Skills/Experience

• Significant previous experience working in administrative/management support roles with progressive levels of responsibility in fast-moving legal environment.
• Previous experience supporting a senior level stakeholder (preferably one with combined client facing and department/team leadership responsibilities).
• Previous experience in a law firm or consulting environment.
• Highly collegiate in approach: able to operate effectively as s team player, quickly establish effective working relationships and build strong networks.
• Good understanding of the dynamics and nuances of a partnership. Able to successfully influence and utilise working relationships to get things done.
• Strong organisational and time management skills. Able to juggle a range of requirements, plan ahead and utilise people and time to ensure consistently high levels of service are provided and that key deadlines are met.
• Highly professional and credible in style, yet not overtly corporate. Will be able to work with ambiguity, but also be comfortable operating with documented, structured work processes.
• Strong Compliance mind-set, with a systematic and methodical approach to working to documented quality control standards in a regulated environment.